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My Account Profile
I have entered my name/date of birth incorrectly, how can I change this?
How can I change my postal address?
How can I change my email address?
I have forgotten my username/password, how can I find it?
Editing My Entry
I have recently moved house, how do I stop my swim pack from being sent to my old address?
How do I choose my start time?
What time does the event start?
Can I change the distance I am due to swim?
What are the age restrictions for the Great Swim events?
I have never participated in open water swimming before, should I enter?
What happens if I can't swim the distance?
How do I train for this event?
Can swimmers with a disability take part?
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I am unable to take part, can I get a refund?
Immediate Entry Cancellation
Entry Exchange to Another Swimmer
Can I defer my entry to 2023?
Do I have to wear a wetsuit?
What type of wetsuit should I wear?
Great Swim Pre-Event Packs
When will I receive my Great Swim pack?
What should be included in my swim pack?
I have received my swim pack, what do I do now?
I haven't received my swim pack, what should I do?
What do I receive when I cross the finish line?
I am missing an item from my Finishers Pack
Photos & Certificates
How do I view photos from the event?
How do I download my free certificate?
How do I view my results?
My time is not displayed in the results, how do I find my time?
When can I expect my iTab to arrive?
Covid 19 Info
What if the 2022 event is postponed due to ongoing national restrictions?
What if the 2022 event is cancelled due to reasons other than the ongoing national restrictions?
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