Great Swim

My Account Profile 4

• I have entered my name/date of birth incorrectly, how can I change this?
• How can I change my postal address?
• How can I change my email address?
• I have forgotten my username/password, how can I find it?

Editing My Entry 4

• I have recently moved house, how do I stop my swim pack from being sent to my old address?
• How do I choose my start time?
• What time does the event start?
• Can I change the distance I am due to swim?

Entry Queries 7

• What are the age restrictions for the Great Swim events?
• I have never participated in open water swimming before, should I enter?
• What happens if I can't swim the distance?
• How do I train for this event?
• Can swimmers with a disability take part?

View all 7

Entry Withdrawal 5

• I am unable to take part, can I get a refund?
• Medical Refund
• Immediate Entry Cancellation
• Entry Exchange to Another Swimmer
• Can I defer my entry to 2023?

Wetsuit Queries 2

• Do I have to wear a wetsuit?
• What type of wetsuit should I wear?

Great Swim Pre-Event Packs 4

• When will I receive my Great Swim pack?
• What should be included in my swim pack?
• I have received my swim pack, what do I do now?
• I haven't received my swim pack, what should I do?

Finishers Packs 2

• What do I receive when I cross the finish line?
• I am missing an item from my Finishers Pack

Photos & Certificates 2

• How do I view photos from the event?
• How do I download my free certificate?

Results Queries 2

• How do I view my results?
• My time is not displayed in the results, how do I find my time?

Merchandise 0

iTab Queries 1

• When can I expect my iTab to arrive?

Covid 19 Info 2

• What if the 2022 event is postponed due to ongoing national restrictions?
• What if the 2022 event is cancelled due to reasons other than the ongoing national restrictions?