Great Swim

Pre-Entry Questions 8

• I have never participated in open water swimming before, should I enter?
• What is the closing date to enter?
• What is the age limit?
• Can I choose what day/time I swim?
• How do I train for this event?

View all 8

Wetsuit Queries 2

• Do I have to wear a wetsuit?
• What type of wetsuit should I wear?

Editing My Contact Details 4

• I have entered my name/date of birth incorrectly, how can I change this?
• How can I change my postal address?
• How can I change my email address?
• I have forgotten my username/password, how can I find it?

Editing My Entry 3

• I have recently moved house, how do I stop my swim pack from being sent to my old address?
• How do I check/change my start time?
• Can I change the distance I am due to swim?

Great Swim Event Packs 4

• When will I receive my Great Swim pack?
• What should be included in my swim pack?
• I have received my swim pack, what do I do now?
• I haven't received my swim pack, what should I do?

Unable to Swim 5

• I am unable to take part, can I get a refund?
• Medical Refund
• Immediate Entry Cancellation
• Entry Exchange to Another Swimmer
• Can I defer my entry to 2023?

Post Event Queries 6

• What do I receive when I cross the finish line?
• I am missing an item from my Finishers Pack
• How do I view my results?
• My time is not displayed in the results, how do I find my time?
• How do I view photos from the event?

View all 6

Merchandise 3

• When can I expect my iTab to arrive?
• Can I exchange my merchandise for another size?
• Can I refund my merchandise order and get a refund?