Great Swim
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Great Swim
Pre-Entry Questions
6
What are the age restrictions for the Great Swim events?
I have never participated in open water swimming before, should I enter?
How do I train for this event?
Can swimmers with a disability take part?
Is fancy dress allowed?
View all 6
My Account Profile
4
I have entered my name/date of birth incorrectly, how can I change this?
How can I change my postal address?
How can I change my email address?
I have forgotten my username/password, how can I find it?
Editing My Entry
4
I have recently moved house, how do I stop my swim pack from being sent to my old address?
How do I choose my start time?
What time does the event start?
Can I change the distance I am due to swim?
Entry Withdrawal
5
I am unable to take part, can I get a refund?
Medical Refund
Immediate Entry Cancellation
Entry Exchange to Another Swimmer
Can I defer my entry to 2023?
Wetsuit Queries
2
Do I have to wear a wetsuit?
What type of wetsuit should I wear?
Great Swim Pre-Event Packs
4
When will I receive my Great Swim pack?
What should be included in my swim pack?
I have received my swim pack, what do I do now?
I haven't received my swim pack, what should I do?
Finishers Packs
2
What do I receive when I cross the finish line?
I am missing an item from my Finishers Pack
Photos & Certificates
2
How do I view photos from the event?
How do I download my free certificate?
Results Queries
2
How do I view my results?
My time is not displayed in the results, how do I find my time?
Merchandise
0
iTab Queries
1
When can I expect my iTab to arrive?
Covid 19 Info
2
What if the 2022 event is postponed due to ongoing national restrictions?
What if the 2022 event is cancelled due to reasons other than the ongoing national restrictions?
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