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I have never participated in open water swimming before, should I enter?
What is the closing date to enter?
What is the age limit?
Can I choose what day/time I swim?
How do I train for this event?
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Do I have to wear a wetsuit?
What type of wetsuit should I wear?
Editing My Contact Details
I have entered my name/date of birth incorrectly, how can I change this?
How can I change my postal address?
How can I change my email address?
I have forgotten my username/password, how can I find it?
Editing My Entry
I have recently moved house, how do I stop my swim pack from being sent to my old address?
How do I check/change my start time?
Can I change the distance I am due to swim?
Great Swim Event Packs
When will I receive my Great Swim pack?
What should be included in my swim pack?
I have received my swim pack, what do I do now?
I haven't received my swim pack, what should I do?
Unable to Swim
I am unable to take part, can I get a refund?
Immediate Entry Cancellation
Entry Exchange to Another Swimmer
Can I defer my entry to 2025?
Post Event Queries
What do I receive when I cross the finish line?
I am missing an item from my Finishers Pack
How do I view my results?
My time is not displayed in the results, how do I find my time?
How do I view photos from the event?
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When can I expect my iTab to arrive?
Can I exchange my merchandise for another size?
Can I refund my merchandise order and get a refund?
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