We can offer a refund in the case of a medical issue preventing the swimmer from taking part in the event.
This is only applicable up to 6 weeks before the event and on production of a medical certificate.
If a discount is used at time of purchase, the entry fee paid will be subject to refund and not the standard advertised fee (if different).
All refunds incur an admin charge of £5 (refund is issued minus £5 admin charge). If the refund applies to a group entry the admin charge is £5 per person
To claim a refund please contact us here.
Please include your full name and confirm which Great Swim event and distance you have entered.
(You can attach proof of your medical issue, we can accept a copy of a medical certificate, a copy of appointment letters, a letter from a physiotherapist)