Great Swim
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Great Swim
Pre-Entry Questions
9
I have never participated in open water swimming before, should I enter?
What is the closing date to enter?
What is the age limit?
Can I choose what day/time I swim?
How do I train for this event?
View all 9
Wetsuit Queries
2
Do I have to wear a wetsuit?
What type of wetsuit should I wear?
Water Quality
6
Does the recent news of pollution in Windermere affect the Great North Swim?
How often do you test the water quality and when was the most recent test carried out?
How do you conduct your water testing?
Where can I find more information on water quality in relation to Lake Windermere in general?
Where can I find information on designated bathing sites near me?
View all 6
Editing My Contact Details
4
I have entered my name/date of birth incorrectly, how can I change this?
How can I check/change my postal address?
How can I change my email address?
I have forgotten my username/password, how can I find it?
Editing My Entry
3
I have recently moved house, how do I stop my swim pack from being sent to my old address?
Can I choose what day/time I swim?
Can I change the distance I am due to swim?
Great Swim Event Packs
2
When will I receive my Great Swim pack?
What should be included in my swim pack?
Unable to Swim
5
I am unable to take part, can I get a refund?
Medical Refund
Immediate Entry Cancellation
Entry Exchange to Another Swimmer
Can I defer my entry to 2025?
Post Event Queries
7
What do I receive when I cross the finish line?
I am missing an item from my Finishers Pack
How do I view my results?
My time is not displayed in the results, how do I find my time?
How do I view photos from the event?
View all 7
Merchandise
3
When can I expect my iTab to arrive?
Can I exchange my merchandise for another size?
Can I refund my merchandise order and get a refund?
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