If your Great Swim pack has not arrived by the Monday of the event week please contact us here

Please include your full name, date of birth/post code along with the name of the event you have entered. 

We can then verify your entry and provide details as to how you can collect a replacement on the day of the event, at the information point on the event site, should you need one.

Please note:  

  • If you secured your place after the cut off date for postage, you will need to collect your Great Swim pack from our information point.  
  • We are unable to send Great Swim packs outside of the UK, they are made up ready for collection from our information point. 

Please visit the event's webpage for full event information, including the location and opening hours for the information point.